Lyneen Fischer brought some financial experience to her teller position when she joined Badger Savings & Loan in 1983. She moved up to personal banker just one week later when the position unexpectedly became available.
Badger merged with North Shore Bank in 1995, and Lyneen continued her upward trajectory. She has served as branch manager, Central Region manager, district manager, and since December 2011 has held the title of operations channel manager in our corporate Customer Support Center.
“I made the change to work with a different part of the bank and use a different part of my brain,” she says. “I’ve always considered operations and processes a strength for me, yet in this position I’m still able to use my sales skills in many ways. Getting a customer to pay us after a security incident, for example, is really a form of selling; it’s all about persuasion.”
Technology has changed the face — and pace — of banking
Thirty years have brought so many changes that it’s hard to keep track of them all, but technology heads the list. Lyneen remembers writing loan payments on ledger cards and figuring interest on a calculator. “We looked up customer account numbers by signature cards,” she says.
Her new role gives her the opportunity to bridge the interface between customers and technology. “Some aspects of banking are complex for customers,” Lyneen says. “I like the support role of helping customers understand the transactions they’ve authorized, and I enjoy the challenge of making sure we consider how new technology and new regulations will affect our customers and their relationship with North Shore.”
Technology advances call for different kinds of customer relationships
Future success lies in using technology to build, not hinder, relationships. Lyneen is sad in a way to see the changes online banking have brought. “It can be more challenging for today’s staff members to get to know their customers and build relationships,” she says. But the technology has been such a boon for everyone that she can’t deny its success.
Between now and her next service anniversary, Lyneen expects to see more of the same: “More technology demanded by busy people on the go, whether it is making a deposit using your smartphone or having video conversations with customers.”
“We need to constantly remind ourselves that banking is not only about mastering technology; it still is about building strong and positive relationships with not only our customers, but also with our team — elements that will continue to make North Shore Bank successful and a top place to work.”
Congratulations, Lyneen!
Thanks so much for your most important act over all 30 years…HIRING ME!
Lyneen-Congratulations on your 30 year Anniversary. We are lucky to have you on our team!
Congrats Lyneen!! You started here just after I was bor…wait, I better not say it. :) Kerri is right…we are lucky to have you!
Congratulations, Lyneen! You and I started in banking as child prodigies, right? 30 years? Impossible! Thank you for bringing me to North Shore Bank and for all of the support and friendship you have given me over the years. Here’s to the next 30!
Congrats Lyneen. You are so nice and such a resource. We are lucky to have you.
Congratulations Lyneen – I have learned alot from you! You are truly one of a kind:)
Thank you for being a wonderful mentor, leader and friend! You have been a great influence in not only my carreer but my life. Congrats to 30 great years!
Lyneen – Congrats! Congrats! Congrats! Congrats! Congrats! Congrats! Congrats! Congrats! Congrats! Congrats! Congrats! Congrats! Congrats! Congrats! Congrats! Congrats! Congrats! Congrats! Congrats! Congrats! Congrats! Congrats! Congrats! Congrats! Congrats! Congrats! Congrats! Congrats! Congrats! Congrats! (That’s 30 congrats for 30 years!)
WOW, 30 years, you obviously love what you do. I’m glad I had the opportunity to have worked with you when I first joined the bank, you’re always so upbeat and motivating. Keep doing what you’re doing because you truly are an asset to the bank.
Thank you for all of your dedication and willingness to help people succeed. I am very grateful to have you as a mentor, leader and friend. I am lucky to have had a leader who believed in me and has helped in both my professional and personal life.
Lyneen! Congrats! Thirty years :) You’re the best!
Congrats Lyneen!
A big CONGRATULATIONS! 30 years is simply outstanding. It has been an honor and a pleasure to work with you for many of these years! You have been a great friend, teacher and mentor. Thank you!
Tricia
Lyneen,
Congratulations!! And a big Thank You for all the help and inspiration you have given me and obviously many others throughout your career. You truly are a great mentor, teacher and friend; I am so happy I had the chance to work with you.
Gloria
Congratulations Lyneen! 30 years is real dedication. I always like your sense of spirit and your willingness to always help or solve a problem or situation. I’m sure your enthusiasm is what makes you the person you are. Keep smiling!
Congratulations Lyneen!! WOW-It sure doesn’t seem possible that you have been with NSB for 30 years as you don’t even look 30 years old yet (wink-wink). You are such an asset to NSB as a whole and have mentored so many associates to reach high goals-in fact, you believed in them before they believed in themselves. THANK YOU for being the true example of what a great leader should be. Jan Born
So fantastic to have a career like that with one employer – we are fortunate to have you! Congratulations and thank you!
Such a pleasure to work with!
Congratulations Lyneen on 30 years… You are always a pleasure to work with and I have learned a great deal from you…Thank you!!
Hi Lyneen, sorry I could not congratulate you sooner…..North Shore Bank is lucky to have you and I consider myself truly lucky to call you my friend and mentor! I have learned a lot with your guidance. Take care and carry on!