VP Sue Doyle submits this note of appreciation:
I received a call from a customer telling me how wonderful Branch Manager Michele Padovano and her staff at our Shorewood branch are. The customer’s home was broken into, including the safe, and several things were taken. Shaken and unsure where to begin, he contacted the Shorewood office. Michele was so quick and so thorough, and knew just what to do to help put the necessary financial matters in order. Above all else, she called the customer one evening to personally ask how he and his family were doing. The customer could not recall working with another individual who demonstrated such a high level of personal service and compassion for their well-being. He was so moved by Michele’s actions that he struggled to keep his composure. The customer and his wife both work at large, reputable organizations in Milwaukee. They were overwhelmed with Michele’s service and are telling everyone about the above-and-beyond service delivered by North Shore Bank.
Congrats!! Michele, You went above and beyond for this customer. Keep up the good work.
Thanks for sharing this inspiring anecdote, Sue. Michele’s actions showed her professionalism by her commitment to the customer but also revealed a lot about her character. Well done, Michele!
Awesome Michele.
Knowing and working with Michele for some time, I’m certain this came so natural for her. Michele is such a sweet, smart, companionate individual. We are lucky to have her on our team!
I’m not shocked by Michele’s initiave, compassion, and exceptional customer service! With every loan she works on and calls me about, her first and main goal is to do whatever we can for her/our customers. Michele is amazing to work with! Good job Michele! :)
I took the original call here at the Corporate office and spoke briefly to this man that said he had something complimentary to share about one of our employees at a branch. I’m always excited to pass on something positive from a customer, but this story really touched me.
Michelle, thank you for reaching out and helping these people through a difficult time.
You are truly an example of what great customer service is all about. THANK YOU!
Michele – I am so inspired by this story, and so grateful you are on our team. This is awesome! Thank you!
Thank you Michele!
Michele and everyone at Shorewood, great job! I have to say it does not surprise me this is the level of customer service Michele always provides.It is what she believes in, and has passed that belief on to her staff. Customers frequently come in to Bayshore and tell me that they love her!!
Wow, Michele! I’m sure this is just one incident out of many that have not been shared. Outstanding!