Jessica Kohn — ready to answer John’s questions, or anyone else’s.
It’s not just our external customers whose satisfaction matters; North Shore Bank takes care of its internal customers, too. Commercial and Consumer Loan Closing Manager Barb Wisneski passed on this compliment from McHenry Branch Manager John Ryczek, who joined the bank fairly recently:
I just wanted to let you know of the awesome job [Senior Consumer Loan Specialist] Jessica Kohn has been doing. Coming from another bank, I can’t believe the type of service I get working at North Shore. It’s probably a testament to not just Jessica but also to how your whole department functions. Every question I have — even when it might not necessarily be one Jessica would know — she’s always polite and quick to answer it. My very first loan with North Shore was so effortless. We had only met one time during department visits, but she remembered me and was giving me updates in the hall when I was at Corporate for training and had no access to email. The switch to this company has really been an easy transition, and the type of service your department is providing makes it even easier.
Thanks, Jessica, for your help. Thanks, Barb, for running such a great department. And thanks, John, for bringing your positive experience to everyone’s attention. Nice work, team.
Although Jessica may say “it’s just my job”, she always goes above and beyond. Thanks for all the extra support and guidance you give our team on a day to day basis!
I, too, can’t say enough good things about Jessica. She’s always incredibly helpful, understanding & super knowledgable! We are lucky to have her. Thank you for all you do, Jessica!
Congrats Jessica, you truly are a GREAT asset to NSB.
Way to go Jessica!
I trained Jessica as one of my relief operators and she was so quick to learn the system, in fact, one of the fastest ones I ever trained. She’s very pleasant and knowledgeable about North Shore Bank. A valuable asset to our bank. High Five to Jessica!
Jessica, It is always great to hear about our employees “living” the Cutomer Promise with no distinction in the service given, whether internal or external customers. You have a terrific start on building your legacy. John, thank you for recognizing Jessica’s consistent service efforts. Great service should never be taken for granted as that is an important part of building on an established tradition. Congrats to you both!