James McKenna
From the Chairman: Word on the street
At a recent dinner party, a guest told me she’d overheard two women at her salon: One said how great North Shore Bank was; the other woman agreed and shared that she banked at North Shore’s Mequon and Grafton/Cedarburg offices, where she receives fantastic service. Hearing about this casual conversation was a great reminder to me that our true brand is what people say about us when we’re not in the room. Read the rest of Mr. McKenna’s letter.
Around the Bank
Jody Davis and Jenni Pluster lead the way for the North Shore Bank team at the Cudahy parade.
^ Cudahy Fourth of July parade. North Shore Bank employees took part in Cudahy’s Independence Day celebration. Teller Jody Davis, PB Rebecca Dougherty, and Teller Jenni Pluster were in the parade, along with Branch Manager Marissa Peters, who donned the Seymour Savings costume — “as a bribe to get my staff to all participate!” she jokes. Marissa’s parents, brother, and boyfriend also helped out, as did Rebecca’s son Adrian.
Kelly Culver and husband Andy (as Seymour) at Fly A Kite Fest.
^ Fly A Kite Fest. North Shore Bank was a sponsor for the free Fly A Kite Fest at Green Bay’s Arnie Wolff Sports Complex on June 28. The event benefited Family & Childcare Resources of Northeast Wisconsin and featured stunt kite demonstrations and kids’ activities including a kite parade. We were in the kids’ activities tent, helping kids make straw-and-loop airplanes and holding Plinko games for prizes. Visitors could enter a drawing to win an NSB gift card. DM Kerri Collins, Green Bay East UB Kristine Brunson, ABMS Kelly Culver and husband Andy, Marketing Coordinator Mary Ott, and East Branch Manager Lisa Sment, along with husband Mike and daughters Amelia and Ava, helped out.
Heather Terpstra (as Seymour), Ryan Sweet, and Stefanie Sykora, ready for action at the Criterium Classic.
^ Shorewood Criterium Cycling Classic. And on June 19, we helped sponsor Shorewood’s Criterium Cycling Classic bike race and the associated block party. The Criterium is the lead event in the annual Tour of America’s Dairyland race. Participating employees were Branch Manager Dane Didier, ABMO David Holada, UB Christopher Freeman, Business Relationship Manager Rebecca Reinhardt, Relationship Banker Ryan Sweet, ABMS Stefanie Sykora, and PB Heather Terpstra. They staffed our tent and table, which featured “cheer posters,” paper airplanes, a giveaway, and a raffle for a bike helmet.
• Share This: Free mortgage pre-approval. Our free mortgage pre-approval is a huge boon for home buyers. Interested home buyers can apply anytime — 24 hours a day, seven days a week — to find out how much financing they qualify for. There’s no cost for this service, and they’ll save $100 on their closing costs when they close their mortgage loan with North Shore Bank. It helps smooth the way with sellers, builders, and real estate agents, too. Let our customers know they can find out more and watch a short video about free mortgage pre-approval here.
Shorelines Shout-Outs!
As proven in our Customer Pulse Surveys, you are the heartbeat of the bank’s success. Here’s a sampling of what customers have to say about banking with us.
“In all the years I have banked with North Shore Bank, I have never had an encounter where someone was rude to me or condescending in any way. This includes the time in my life when I was a snotty teenager. Everyone there was always friendly and answered my questions, seemingly unaware of how much of a brat I was.”
“[Teller] Jody Davis and the others at Cudahy do a good job. Thanks.”
North Shore Shape Up
• Can exercise cause headaches? Yes, it can, reports The New York Times. The good news is, they will go away as your body adapts to greater activity. In the meantime, try a fitness activity that requires less exertion for a day or two.
• Kids’ medication measurements. Milliliters are safer than teaspoons when giving medicine to your children, a study has found.
Internal Job Postings
Customer Assistance Representative, Customer Support Center, full time. 40 hours/week. $400 referral bonus. Internal closing date: June 18.
Teller, East, full time. 40 hours/week. $300 referral bonus. Internal closing date: June 18.
Teller, Wauwatosa, part time. 24 hours/week. $300 referral bonus. Internal closing date: June 18.
Teller Supervisor, Southridge, full time. 40 hours/week. $400 referral bonus. Internal closing date: June 21.
For a complete list of internal job postings and to apply for one, go to nsbcareersforyou.silkroad.com and click on “Internal Openings” at the top. To refer an external person to an opening, go to our intranet page. You can earn cash and prizes for a successful referral!
Shorelines is published on Thursdays. We love to hear about your professional milestones and the important moments in your life outside of work, too. Send news, questions, story ideas, suggestions, and fun photos to shorelines@northshorebank.com, or share your message using the comment form below.