By Lauri Lunde, VP and District Manager

On Mar 24, the Metro South District invited our internal customers to rate their satisfaction with the level of service they received from the branches. We received 242 responses. The survey asked a series of questions related to our SOAR service standards (see below) and overall satisfaction rating.

In response to the SOAR questions, respondents could select a response of “always,” “usually,” “seldom,” or “never” based on their service experiences with the Metro South District over the previous two months. Those service standards and results included:

Over 89 percent of the time, those of you surveyed replied that our district always followed the SOAR service standards. In addition to asking internal customers to rate the SOAR service standards, the survey asked for response to two more items for each branch: (1) Please let us know if there is anything we can do to better meet your needs? We received 16 recommendations. And (2) Is there any particular person you would like to recognize? We received 79 comments, and many of these recognized more than one employee.

The feedback from the first question will be used to help our branch employees better serve our internal customers moving forward. The feedback from the second question is absolutely fantastic. These comments will be shared with the branch employees as well and will be much appreciated.

Thank you very much for completing the Metro South District survey!