Brian Bozek

By Brian Bozek, VP and District Manager

In February, the South Region invited our internal customers to rate their satisfaction with the level of service they’ve received from South Region branches. We received 272 responses. The survey asked a series of questions related to our SOAR service standards (see below) and overall satisfaction rating.

In response to the SOAR questions, respondents could select a response of “always,” “usually,” “seldom,” or “never” based on their service experiences with the South Region over the previous two months. Each branch was rated separately; what we are providing here is an overview of the entire region. Those service standards and results included:

Exactly 89 percent of the time, those of you surveyed replied that our region always followed the SOAR service standards. In addition to asking internal customers to rate the SOAR service standards, the survey asked if there was an employee you would like to recognize. We received 88 such recognitions.

The 88 recognition comments we received are absolutely fantastic. All of the South Region branches received positive recognition. The majority of positive feedback centered on being helpful, friendly, using teamwork, offering excellent greetings, and effective problem resolution. Results show a great deal of care for internal customers. Your feedback was shared with the branches, and the recognitions are much appreciated.

Thank you very much for completing a South Region survey!