Results from the recent SOAR survey on the Mortgage Origination and Loan Administration departments are in. Thank you to everyone who took the time to provide us with valuable feedback on the service you receive from our departments. We implemented a number of changes based on the 2014 SOAR survey, and we are happy to hear that these changes have led to positive results. The feedback we receive from the SOAR survey helps us measure our progress on delivering on our customer promise statements to our internal customers.

Along with the many positive comments, there was also some great constructive feedback, which gives us an opportunity to continue to improve on the interactions you have with our teams. Thank you again for taking the time to complete the survey and provide your valuable feedback! —Chris Boland, Nicole Daniels, and Miguel Pesqueira

Here are a few of the comments left by survey respondents:

“Everyone I’ve worked with in this department is extremely helpful, responding quickly to any request.”

“Barb Wisneski, Heidi Becker, and Priscilla Hartling are always pleasant, helpful, and very responsive.”

“Yvette Burdette is amazing! She has been particularly helpful with a couple of recent loans, which were time-sensitive, and she did a great job of communicating throughout the process and making sure the customer’s deadline was met.”

“Georgia Phillips always pulls through for me — especially when a customer is demanding or in a hurry.”

“Lori Staniszewski — always has smile on her face and always ready to help!”

“Greg Kroll is a great mortgage loan originator. no matter what questions or concerns I have, he will take the time to go over them with me. I can get a hold of him pretty much anytime I call him. He also has given me many HELOC referrals, and I can always count on him to call my customers back promptly and follow up!”

“Suanne Twieg — the best file review person any bank could have.”

“Sherry Leanna is great to work with because I know I can count on her to get back to the customer with the correct information and in a very reasonable amount of time. I just referred my own family to her because I know she will take care of them best.”

“Linda Tait is a fantastic MLO. I never have a doubt that my referrals to her will be contacted in a timely manner, that she will treat them with great service, and that she will work to expand their relationship with the bank in a very positive way!”

“Did a refinance with NSB on our personal home loan. The mortgage department was wonderful to work with. Stephanie Glowinski-Moeller was there all along the way, and Marta Acosta was a sweetheart to work with. Very satisfied. They go above and beyond!”

“Chris Boland is fantastic. He is responsive, customer-oriented, and committed to the loan officer team.”