By Brian Bozek, VP and District Manager

At the beginning of February, the South District invited internal customers to rate their level of satisfaction with the service they have received. The survey asked a series of questions related to our SOAR service standards (see below) and overall satisfaction rating.

The survey asked respondents to rate the branches in several areas based on their service experiences over the previous two months. Each branch was rated separately; what follows is an overview of the entire district. Over 99 percent of survey respondents stated that our district usually or always followed the SOAR service standards. Those service standards and results included:

In addition to asking internal customers to rate the SOAR service standards, the survey asked if the respondent wanted to recognize any specific employees. Not only did we receive 50 recognitions — which is outstanding — but those recognitions also spanned across 12 branches in the district, which is absolutely fantastic.

The positive feedback received centered on South District employees’ helpfulness, friendliness, teamwork, consistently excellent greetings, and effective problem-solving skills. These results show that our employees show a great deal of care for internal customers. The feedback we received was shared with the branches, and we appreciate everyone who took the time to recognize specific coworkers.

Thank you very much for completing a South District survey!