By Lauri Lunde, District Manager

In March, the Metro South District invited our internal customers to rate their satisfaction with the level of service they’ve received from our branches. We received 192 responses. The survey asked a series of questions related to our SOAR service standards and overall satisfaction rating:

Over 99 percent of the time, survey respondents replied that our district always or usually follows the SOAR service standards. In addition to asking internal customers to rate the SOAR service standards, the survey asked for responses to two more items for each branch: (1) Please let us know if there is anything we can do to better meet your needs. We received 17 recommendations. And (2) Is there any particular person you would like to recognize? We received 72 comments, many of which recognized more than one employee.

The feedback from the first question will be used to help our branch employees better serve our internal customers moving forward. The feedback from the second question is absolutely fantastic. These will be shared with the branch employees as well, and will be much appreciated.

Thank you very much for completing the Metro South District survey!