By Milene Below, AVP, Training and Development Manager

We’ve been preparing you for the exciting launch of Ask Seymour for some time now. Well, next Tuesday, June 26, is the day! Remember: Ask Seymour will be replacing our intranet, though some links within the program will take you “behind the scenes” to areas that are still housed there.

What you will find is easier search functionality — simply type in your question, and your search results appear within seconds. Choose the answer you’re looking for, and you will be taken right to the specific section of a procedure or manual. No more sifting through a whole PDF manual! All types of information will be at your fingertips, from our employee manual and benefits information to branch policies and procedures. Ask Seymour will be your go-to source.

There are some other great features as well. You’ll have the power to “like” an answer (was the content helpful?), so the more valuable answers will eventually rise to the top of the list. You’ll also have the ability to include a comment with your rating of an answer, so that we can continually improve Ask Seymour. Didn’t find the answer to your question? Submit a form, and a subject-matter expert will review your case and update content as needed within 24 hours.

We are excited to bring this powerful new resource to North Shore Bank. We know many of you want a quicker way to access the most up-to-date information you need to be successful. Now, you have the power at your fingertips to be able to do just that.

Click here to learn more about Ask Seymour.

Click here for a quick tutorial on the new system from Seymour.

If you use Webmail, go to the Internal Bookmarks section on the Intranet and click on “Ask Seymour Promo” and “Ask Seymour Training” to view the videos: