In 2019, North Shore Bank will once again invite employees to provide feedback to individual departments through our internal customer service surveys. Specifically, we want to know “how easy it is to do business” with all of our departments.

The bank will send out survey invitations every month, focusing each time on a few departments. The surveys are easy to complete and give our departments valuable feedback about the quality of their work. You’ll be asked to rate each department on a scale of 1 to 7, where 1 means “not easy” and 7 means “very easy.” You’ll also have the chance to explain your score, to share what you think the department could improve on, and to recognize any of the department’s employees.

Department managers will use the information to determine their teams’ strengths, to figure out how to do better, and to recognize employees who’ve performed well.

These surveys are an important tool for improving internal customer service throughout the bank. Please be on the lookout for the survey invitations — we thank you for your time and feedback!