Longtime customer Robert F. met with Shorewood branch manager Shannon Weber earlier this month, and what he said about North Shore Bank made a big impression. Chairman and CEO Jim McKenna thought everyone should see it. Here’s Shannon’s story:

I met with Robert F. today to reset his online banking password. He has banked with us since the late 1960s. In the early ’70s, he said, he was really having a hard time getting a mortgage, and North Shore Bank took such great care of him and was the only place he found that could help him get a house. He said when he started banking with us, we were on the back of a small building that looked like a house — he drove by that spot recently to see if we still had a location there or not.

Robert is still living today with his wife in that same home. He said we took such a leap in believing in him that he wanted to stick with us. I just thought that was such a great story, because I can see how much he values North Shore Bank. He raved about the new branch as well.

I will put some follow-ups in place to check in on him and his wife from time to time, but I really just wanted to share how great that interaction was. This is one of the many reasons I love what I do.

Pretty cool. Remember: Every day, everyone at North Shore Bank has the chance to build the kind of relationships that last half a century. It’s all about taking care of your customers.