Call center footprint adds 3 spots at Northland
Here’s some cool news for our North region: Our call center job opportunities will expand early next year at our Appleton Northland office.

Currently, the Northland branch’s back room holds several employees, including video tellers. Over the next few weeks, that space will be reconfigured to add three call center employees as well.

For employees in the Appleton and Green Bay areas, this expansion means you can pursue your interest in a call center position without having to relocate to our Corporate office.

From a business continuity perspective, the bank will benefit from having a less centralized call center workforce in the event of dangerous weather or another emergency. Further, Green Bay and Appleton are home to several existing call centers, and we’ll now be able to tap into that employment market.

“Having multiple call center locations is really great news for us, from a staffing standpoint and for current employees who’ve been interested in these positions,” said vice president deposit operations Jude Lengell. “It’s exciting to have the technology that lets our call center agents work from multiple locations, because it means more opportunity for our employees and delivering on our promise to build more strong relationships with our customers throughout the state.”

To apply for one of the new call center positions, simply go through the normal internal application process. If you have questions, check with your manager. •••

Northland parade float features “candy cane forest”

Northland employees participated in the 49th annual Downtown Appleton Christmas Parade on November 26 with a festive float. “It went really well,” teller Yasmin Hossain-Hudson said. “It was very chilly, and it started sprinkling at the beginning and kept on throughout most of the parade, but everyone kept a smile on their faces. We had envisioned a candy cane ‘forest,’ and the float maker came pretty close to what we had in mind, so we really felt in the midst of the holiday spirit.” •••

Metro North rates well in internal SOAR survey
In November, the Metro North District invited internal customers to take the internal SOAR Together survey and rate their satisfaction with the service they’ve received from the district’s branches. District manager Cristen Baumann shares scores from the survey and compliments for employees.

Get extra incentives for job referrals through January
Do you know someone who’d be a good fit for North Shore Bank? Our incentives for job candidate referrals just got even better!

Now through the end of January 2020, if you refer a job candidate and they take the position, you will receive two $25 gift cards (we normally offer only one) of your choice for Amazon, Home Depot, Kohl’s, or Olive Garden, on top of the normal bonus of $300-$500 — and we are doubling the bonus ($600-$1,000) if your referral is for our Fox Point or Green Bay locations! And don’t forget: You will then also qualify to be entered into one of our quarterly drawings for a bonus of 125,000 Seymour Salutes points — equal to $500. How sweet is that?

Again: We are particularly looking for job candidates available for our Fox Point and Green Bay locations! These referrals will double the incentive you could earn, from now until the end of January 2020.

Find out more about our job referral program here. •••

Join the North Shore Climbers today!

“It’s definitely a worthy cause, but it’s also fun to see what you are capable of,” AVP deposit services Natalie Canadeo says of the American Lung Association’s Fight for Air Climb. “The U.S. Bank building looks intimidating to climb, but once you make it to the top, you feel proud. The experience elevates you, both figuratively and literally!”

Be one of the first 15 people to sign up for our team by December 31 and the bank will cover your $15 registration fee. The Fight for Air Climb takes place March 7, 2020, at the U.S. Bank Center in downtown Milwaukee and raises money for the ALA. Get more information here, and register for the climb at action.lung.org. •••

Shorewood pub celebrates, thanking North Shore Bank

Aliota’s Pub & Grill, a business banking customer of the Shorewood branch, held an anniversary party last month to thank their customers, as well as North Shore Bank, for supporting the family-run business, which has operated since 1980. Current owner John Aliota has helmed the pub since 2012 and told branch manager Shannon Weber how much he has appreciated North Shore Bank’s service over the past seven years. •••

Shop with your NSB debit card and enjoy rewards
If you’re still doing your holiday shopping — and let’s be real, most of us are — don’t forget about the great My Cash Back Rewards available when you use your North Shore Bank debit card.

How do you take advantage of these rewards? Simply log in to Online Banking, select the My Cash Back Rewards offer you’d like to activate, and then shop with the selected merchant using your North Shore Bank debit card. Your rewards will be deposited directly into your checking account at the end of the month following redemption.

Get rewards from merchants where you already shop, and choose which offers interest you most! For more information, visit our website. •••

Proposal at Christmas tree farm surprises Crain

McHenry assistant branch manager Mandy Crain got engaged over the holiday weekend at Richardson Christmas Tree Farm. It was Mandy’s and her boyfriend Chris’s 8-year-old son’s first time chopping down their own tree.

“Chris informed us that he wanted us to do the majority of the work to really enjoy the experience,” she said. “As I was sawing away, he asked if I was ready for a break yet and if I was going to leave any tree for our son to cut. I told him I would be up shortly, as I was determined, so I sawed a little more — and then he reached his hand out to me to help me up. As he helped me up to my feet, he dropped down to one knee and asked me to marry him.”

Bentley, Chris’s son, did end up finishing the job; you can see the tree above, behind Chris and to his right. “I couldn’t have asked for a more perfect and surprising proposal,” Mandy said. “I am still in shock and absolutely elated.” •••