A HELOC (home equity line of credit) can be a highly valuable tool for clients who need extra cash on hand for renovations, large purchases, to consolidate debt — or in the event of a financial emergency. This recent letter from a customer to mortgage loan officer Greg Kroll makes that clear:

My wife and I wanted to thank you for having faith in us last May when you approved the refinance of our home and gave us a $32,000 line of credit, even though she had lost her job just days prior to the signing.

As the new year starts, she has landed a new job, and begins work on January 6. She’s very excited, and the nonprofit she will be working for is excited to have her.

For the past eight months, for different reasons, we needed to withdraw funds from the HELOC. It was a lifesaver. And we are happy to report that, last week, we paid back all of the funds we pulled from it. The line is back to a full $32,000.

Thanks again for your help in 2019. North Shore Bank was there for us, and we greatly appreciate that. We are looking forward to a continuing relationship with North Shore Bank.

“North Shore Bank’s focus on building strong personal relationships and knowing our clients is a huge value-add, as shown in a case like this,” said VP and consumer lending manager Chris Boland. “Because our processes give us insight into a customer’s financial history, Greg was able to help someone in a precarious situation. That’s exactly the kind of outcome that creates a customer for life.”

A HELOC is an essential resource for any homeowner, because financial emergencies can befall any of us. If you know someone who might benefit from the added security of a HELOC, tell them about North Shore Bank today.