By Molly Schissler, SVP, Human Resources & Compliance

Seymour Salutes
Here are the October winners of our Seymour Salutes awards:

• Carrie Feiker, Customer Assistance Specialist
• Lori Zaleski, Senior Customer Assistance Representative

For Carrie: “Congratulations on a fantastic customer compliment! You wowed him with your service. He called concerned that he was being scammed and that his accounts were vulnerable. You put him at ease, answered all of his questions, and took great care of him. He said you did a wonderful job. He also stated that he has been a customer for 40 years and the service we provide is the reason. Outstanding job, Carrie! Thank you!”

And this note for Lori: “Wow — I heard you went above and beyond on Saturday taking care of your customers with debit card transactions. You stayed late to ensure your customers were taken care of and that you got solutions for them. Sounds like it was quite busy and you provided outstanding service! Way to go! Thank you, and I know your customers appreciated you.”

Rising Stars
Our Rising Stars for October are customer care rep Andja Gligorevic and customer assistance rep Elise Lueneburg. Andja got this nice message: “Thank you for jumping in this morning and offering to complete another staff member’s task. Your willingness to be a part of the team definitely has been noticed and is appreciated. Thank you for being an asset to Customer Care and North Shore Bank.”

Congratulations to our winners! All of our winners have received Seymour Salutes points. We’re very pleased to recognize the fantastic efforts of our remarkable employees!

Remember: If you know of a colleague who exemplifies our SOAR Together principles, please take time to recognize them with an e-card on our Seymour Salutes (Point Recognition) site. They could then also be selected as a monthly Seymour Salutes winner by the SOAR Together committee. We love reading the great things you are saying about your co-workers; thank you for taking time to recognize them for their achievements.