Area manager Maria Baumer sent this email to a group of employees last week:
I want to share a heartfelt thank you to each and every one of you. Our team continues to grow, and all of you are a positive influence on each other, which passes on to our customers.
I was at the grocery store last night with my daughter, and a longtime customer, Paul, was behind us in line. Paul has been with North Shore Bank since 1996; his primary branches have been Brookfield Capitol and Silver Spring. He asked if he could give me a compliment, and I of course said yes!
He told me that I hire well! He said he loved the Silver Spring employees, and he loved the Brookfield Capitol employees, but his new loves are the video tellers. He was able to list almost all of you by name and even said he enjoys practicing Spanish with some of you.
I told him I may do the hiring, but the team we have in place were ALL easy to welcome into North Shore Bank. You all are committed to our SOAR practices, our customers, and each other, and it does not go unnoticed.
Nice work, everyone!