The clients enjoying their cream puffs.

Senior mortgage lender Steve Luebke received some nice feedback from a customer, who declared Steve had done an “OUTSTANDING JOB.” “This is a repeat customer, and there were challenges with the transaction because their address was changed when they were annexed into a different town,” Steve explained. “The entire mortgage staff worked together to get the file approved and closed. The key was communication from application to close. Another happy North Shore Bank mortgage customer!”

And our Business Banking team made a client’s day with a special delivery of cream puffs from the Wisconsin State Fair, when the client’s employees were stuck in the office and unable to go themselves. “Everyone with powdered sugar on the front of their shirts or whipped cream on the end of their noses extend their thanks as well!” the client point person wrote to SVP commercial banking manager Margaret Capper.