Colleen Egan marks 35 years with the company this month.
Call Center and customer assistance manager and VP Colleen Egan celebrates her 35th work anniversary this month. She began her banking career earlier, joining Tri City Bank in 1978, before signing on at Badger Bank in 1986. Badger, of course, merged with North Shore Bank in 1996.
“The financial industry is always evolving, and I have seen a great deal of change working in the banking industry for 43 years,” says Colleen, whose past titles include supervisor, personal banker, branch manager, and district operations manager. “In my first position, as a teller, I remember counting money out to customers, hand-writing tickets, stamping savings passbooks, and the endless number of Social Security checks customers brought in on the third of each month.” Today, she notes, digital banking makes most of those tasks obsolete.
Since taking over the Call Center and customer care 15 years ago, Colleen has seen that team grow from five to 25 employees. “The most rewarding part of my career has been promoting and building a successful team, full of compassion, knowledge, and exceptional customer service,” she says.
“Colleen has always been a strong ambassador for the bank,” says VP customer support Jude Lengell, who has worked with her for over 25 years. “She brings her high energy, depth of knowledge, and passion for delivering high-touch service to her leadership of the Customer Assistance team every day. I’m grateful for her many years of dedication to our customers and the bank.”
For her part, Colleen says: “Over the past 35 years, I have had the opportunity to work with so many talented, dedicated, kind people. North Shore Bank continues to provide a work atmosphere that is challenging and exciting.” Congratulations, Colleen!
Colleen,
Thank you for 35 years, of learning, growing and improving constantly. I appreciate all you do.
I cherish our old Badger and Jackson Park days together Colleen. You were excellent to work with and work for, as well as being a good friend. Congrats!!
Colleen,
Thank you for all your assistance and mentorship throughout the years!
Maria B
Colleen,
A very big congratulations! Thank you for everything you do to make NSB successful!
Tricia
Congratulations Colleen!
This is the only time in recent memory that I haven’t referred to you as “3579.” Congratulations Colleen on 35 years- but just as important – thank you for all of the fun and laughter you provide :)
Congratulations, Colleen!! 35 years of service is an amazing achievement and contribution to others.
Congratulations Colleen! Celebrate all you’ve given and achieved! You are a beautiful person, inside and out! Cheers to you!
Congratulations Colleen on 35 years! And you always work with the best smile!
Thank you for your mentorship over the years, and for always being in the trenches with us each and every day. Your work ethic and leadership are incomparable, and we’re all very lucky to have you as the captain of our ship – especially when there’s “terror on the high seas” :-) Congratulations on an amazing milestone, boss!
Congrats Colleen! It’s been such a pleasure working with you over the years. You exemplify our SOAR Together Behaviors to a tee!
Congratulations! Thank you for all you do!
Congratulations to you, Colleen. It has been a privilege and a pleasure!
Congratulations Colleen!
I’ve known you a long time and you continue to impress me, year after year! Your knowledge, hard work, dedication, and kindness to others is truly remarkable. We are all so lucky to know you and work with you!