“Great service — highly recommend,” says the customer feedback card above, which we received in late June.

Customer survey
Treasury solutions and commercial lending specialist Mary Fleischman and Bayshore universal banker Maria Ferretti received some nice compliments from a customer who filled out a survey. “Mary is by far the best employee — she knows the business and always finds a way to solve problems,” he wrote. “Also, Maria is always friendly, efficient, and helpful. Definitely a star!” We have to agree.

Mortgage lenders
And we received a number of great comments about our mortgage lenders:

“Robin Tegel was with me every step of the way in the mortgage loan process. From preapproval to attending the closing, she was there. I highly recommend Robin to all current and future customers of North Shore Bank.”

“We bought our second home and use North Shore Bank because we have heard nothing but great things, especially about Susan Liedel. She was always right on top of everything and always answered our questions right away. We will definitely be recommending her.”

“Rick Woldt was very approachable and professional. We had a wonderful rapport during my loan process. He never left me hanging or wondering what was happening next, and was always one step ahead of me, which I really appreciated. I loved how he kept me notified of every step of the process (what was next to be done) and treated me with great respect. He was patient and never once thought any of my questions were ‘dumb.’ He was friendly, with a good sense of humor, and just such a breath of fresh air. He had so many re-fi plans to offer and worked very hard with me to find the most workable mortgage program that fit my difficult needs. He is a great asset to North Shore Bank. Thanks for everything, Rick.”

“I am extremely grateful for all the help I received, and the kindness and the knowledge from Nancy Arciga! She was amazing to work with — I will definitely be recommending her to my friends and family.”