Residential closing team lead Marta Acosta has been helping one of our partners at Neighborworks Green Bay get approved for a grant, and they had some terrific things to say about her:

Marta Acosta

I truly appreciate how responsive and communicative you have been through this loan process for our borrower! I can’t tell you what a struggle it has been lately to get documents from lenders or even have them email me back. You are great to work with, and I thank you!

“I could not agree more with their statement!” says lending QC and residential processing/closing manager AVP Jamie Sperk. “Marta is amazing, and always goes above and beyond — not only with our borrowers, but with our external partners too.”

And a retail customer recently left this very appreciative Google review for the Germantown branch:

Erica Hughes

I was so surprised and delighted by Erica Hughes, Tarvinder Kaur, and the other employees who were so kind and helpful with their service to me and my Accounts. I finally feel I am home as far as banking goes. This staff is a Super Bowl–winning team of kindness, care, and respect toward anyone who walks through that front door. Hands down, this is and should be everyone who wants such beautiful and smart folks taking care of their banking needs — our go-to place. They sincerely were so kind, I didn’t want to leave. This is my new official branch, and I will come back every time.

We also received the feedback card above, which reads: “North Shore Bank is excellent to do business with.” That’s how we do it!