Maria Baumer, Lisa Gagliardi, Jessica Cranley, Rodney Whiteside, Erma Schroeder, Maria Navarro, Estafania Rios, Teresa Sanchez, and Yazmin Evangelista outside of Fujiyama.

In 2013, North Shore Bank rolled out a revolutionary new service that allowed us to expand our hours and serve more customers. And it has been an unequivocal success: Last Saturday, our Video Teller department celebrated a decade of fulfilling those goals with dinner at Milwaukee’s Fujiyama sushi and hibachi restaurant.

“The night was planned to give thanks to an amazing team,” said Brookfield Square area manager AVP Maria Baumer. “In ten years, the team has grown to service 25 branch drive-ups with 45 ITM machines in place. The video tellers assist our customers seven days, 70 hours a week — that is dedication!”

Besides watching the hibachi chefs do their spectacular work, the video tellers got to hear messages they’d written for each other on “Thank a Banker” cards at dinner. 02524

“We all wrote out cards for each other, and I selected a few for each person and read them out loud, to show how thankful we are for each other and what an amazing team we have,” video teller manager Rodney Whiteside said.

He added: “The department has grown so much. I started at North Shore Bank five years ago at the Kenosha Festival location, which hosted one of the first ITMs. Some of the staff from back then are still in the department, and it’s nice seeing their faces and having that long of a relationship. This was just the first decade of having video tellers, and it has opened up so much opportunity for our customers. We are looking forward to the next several decades!”