DEPARTMENT OF THE WEEK

Customer Support Center contests get team into spooky spirit

The Customer Support Center recently held two contests to give team members a chance to show off their creativity and baking skills. Prizes included North Shore Bank swag and some Halloween trinkets and treats. 

The annual Tiny Pumpkin Contest resulted in some amazing creations! Winners were:

• First place: Deposit Operations Representative Debra “Jonesy” Jones and her elaborate “Hocus Pocus” pumpkin

• Second place: Senior Deposit Operations Specialist Carrie Feiker and her fancy S’more

• Third place: Deposit Operations Team Lead Kristin Hoch with a fun cheeseburger

The second contest was for Halloween treats. Winners were:

• First place: ACH Representative Erica Kuik won with her festively decorated Spiced Cupcakes

• Second place: Senior Debit Card/ATM Processing Specialist Vincent Hoch made impressive Pumpkin Cheesecake Truffles

• Third place: Quality Assurance Manager Annette Mueller made cute Marshmallow Ghost Cupcakes

Congratulations to the winners and to all who participated! 

 

FROM HR

Reminder: Benefits Open Enrollment closes Wednesday, Nov. 13

Don’t forget: The Benefits Open Enrollment portal closes Wednesday, Nov. 13. This is your opportunity to enroll in or change your benefits. Outside of annual enrollment, changes are not permitted unless you experience a qualified life event like the birth of a child or the loss of other coverage. 

To learn more, click here for the Open Enrollment Guide, or visit the Benefits section on Ask Seymour. 

 

BANK ON KINDNESS

Mequon teachers receive sweet surprise in show of kindness

Community Engagement Manager Farrah Mason and her son, Brock, delivered some sweet surprises to teachers in the Mequon-Thiensville School District during parent-teacher conferences. Recognizing that teachers do a lot to prepare for conferences and spend long hours meeting with parents, Farrah ordered fall cookie boxes for the teachers from North Shore Bank customer Good Land Cookie Bakery, LLC.

“I thought it would be a fun surprise to show appreciation for all the hard work they do!” Farrah said. “Brock accompanied me to help spread kindness.” 

What a nice way to say thank you! 

 

EVENTS & ACTIVITIES

Covered Bridge Art Studio Tour again draws rave reviews

Grafton Branch Manager Bridget Sobocinski said the recent Covered Bridge Art Studio Tour, held Oct. 11-13, was a huge success! North Shore Bank sponsors the annual tour with the Cedarburg Artists Guild.

One of the 46 locations featured on the tour was the Grafton Branch’s Stone House Gallery, the preserved original home on the site when the branch was built 15 years ago. The Stone House Gallery featured a few pieces from Renee Schreiner. Galleries and other locations showcasing art were sprinkled across Ozaukee and Washington counties.

Bridget said the artists were extremely grateful to North Shore Bank for its repeated sponsorship of the event. “As some of the artists visited the Grafton branch in the last couple of weeks, they said ‘thank you’ again,” she said. 

Many of the artists reported the best event to date in terms of attendance and sales. 

Bridget said the event was full of great finds, including unique ideas for holiday gifts. “The local talent is always full of surprises, and I look forward to our continued partnership with the Cedarburg Artists Guild,” she said.

 

PHOTOS OF THE WEEK

Photos of the Week for Nov. 7

 

What a pumpkin!

Community Engagement Manager Stephanie Ruiz celebrated daughter Liliana Grace turning three months old with a cute Halloween costume. So adorable!

 

 

New grandson surprises family with early arrival

Shannan Maloch, Senior Loan Funding Representative, and her family welcomed her new grandson Apollo on Oct. 27. The little guy gave the family a bit of a surprise as he was two weeks early! Congratulations on your little cutie, Shannan and family! 

 

 

 

 

PROMOTIONS

Congratulations to our October 2024 promotion!

In October, Emily Glapinski was promoted from Loss Prevention Investigator to Loss Prevention Lead Investigator. Congratulations, Emily! 

 

OFF HOURS

Altoro-Rodriguez nominated for Best Personal Trainer 2024

Elena Altoro-Rodriguez, Contact Center Operations Specialist, has been nominated one of Milwaukee’s best personal trainers in the Shepard Express’s Best of Milwaukee 2024 contest. In addition to working part-time for North Shore Bank, Elena is a part-time women’s training specialist, nutrition specialist, mindset coach, and personal trainer. She’s been doing this for five years.

Elena said she loves helping women push through mental and physical roadblocks to arrive at a healthy, sustainable lifestyle. “What you can accomplish mentally and physically through movement will always pour over into what you can do in your daily life,” she said. 

Elena is one of four personal trainers nominated for the final voting round in the Body, Mind, & Spirit category. Voting ends Nov. 28. To vote for Elena, click here. 

 

PRODUCTS & SERVICES

Greenlight offers great benefits for bank customers and employees

With the holiday season approaching, it’s the perfect time to give your kids the gift of financial independence. 03043 With Greenlight, you can help them learn money management while making your life a little easier.

• Instantly send money for holiday shopping or outings with friends
• Set up chores and allowances for them to earn extra spending money
• Encourage them to set savings goals for holiday gifts or future plans

North Shore Bank customers can get Greenlight completely free when they register through our unique link and add your North Shore Bank account as a funding source.

A North Shore Bank employee shared their thoughts on how Greenlight is helpful in their family. 

“I’ve been using Greenlight with my 14-year-old son and 16-year-old daughter, and it’s been a game changer. My son earned money for gaming purchases by doing chores, and he loved using his debit card on a cashless school trip. It’s also made gifting easier—last summer, I had to Venmo parents when my son went golfing, but now I can just load his Greenlight. It’s been helpful for my daughter for outings with friends to holiday events or the movies. She even helped friends at a cashless event by loading their Greenlight cards—now their parents are signing up too!”

This holiday season, give your kids the tools to develop smart money habits—all at no cost to you. To learn more about Greenlight or to enroll, click here. 

 

Customer Loyalty Tip of the Week

Show complete understanding for each customer’s concerns, even if you don’t agree with them.

 

COMMUNITY CALENDAR OF EVENTS

Discover events and activities in and around your community

• WICPA Tax Conference | Monday, November 11 (8 AM) to Tuesday, November 12 | Brookfield Conference Center and via WICPA CPE Livestream
• Milwaukee Business Journal Power Breakfast Presented by North Shore Bank | Thursday, Nov. 14 (7:30 AM) | The Pfister Hotel | 424 E. Wisconsin Ave. | Milwaukee, WI

 

SHARE YOUR THOUGHTS: What are you thankful for? 

Heading into the holiday season, we’d love to share some of the things North Shore Bank employees are grateful for in a round-up right before Thanksgiving.

If you’d like to share your thoughts and a photo, if applicable, please email shorelines@northshorebank.com by Wednesday, Nov. 13.