Rebecca Dougherty

Cudahy Personal Banker Rebecca Dougherty had a couple of customers singing her praises recently. Her manager, Marissa Peters, explains:

“A couple came in to open an estate account and didn’t realize they would need an EIN number to do so. Instead of simply turning them away with some information, Rebecca took the time to research and help them apply for an EIN with them right there in her office! This is just one of the MANY examples of the great customer service Rebecca gives our customers each and every day. She is a huge asset to the Cudahy location.”

Here’s the note the customers sent Rebecca:

Dear Rebecca,

You provided a bright moment in our Thursday. We came in to open a estate account and didn’t realize we were missing an EIN #. Others might have sent us away but you did the unexpected. You went above and beyond. On behalf of my wife and I – BIG THANKS!

Sincerely,
Larry & Leone G.

Awesome work, Rebecca! Thanks for taking the extra time to create a memorable, meaningful experience for North Shore Bank’s customers.