Molly Schissler

By Molly Schissler, Vice President, Human Resources

Thank you to everyone who provided valuable feedback during 2014, through the SOAR surveys. We have learned quite a bit about what you feel is working — and what may not be working so well — in terms of inter-departmental customer service. In an effort to continue improving our own levels of customer service to each other, we will send out these surveys again this year. Following is the schedule for our surveys (usually sent out the last week of each month). Thank you for participating when you receive them!

Jan – Customer Service Center
Feb – Branches – South
Mar – Branches – Metro Central
Apr – HR/Marketing/Accounting and Best Banks to Work For survey
May – Branches – Metro North
Jun – Loan Administration and MLO Production
Jul – Loan Servicing
Aug – Branches – Northeast
Sep – Investments, Commercial, Credit
Oct – Top Workplace Survey
Nov – Facilities

Go here to see the results of the December 2014 SOAR survey of the Facilities Department’s performance.