By Brian Bozek, VP, District Manager

In February, the South Region invited internal customers to rate their satisfaction with the level of service they received from our branches. We received a grand total of 195 responses. The survey asked a series of questions related to our SOAR service standards (see below) and overall satisfaction rating.

Survey respondents could select from the responses “always,” “usually,” “seldom,” and “never” based on their service experiences with the South Region as a whole. Each branch was also rated separately. Here are the results for the entire region:

More than 91 percent of responses said our region always followed the SOAR service standards.

The area where the South Region excelled pertained to responding promptly and knowledgeably with answers that built confidence and trust (91.8 percent or 179 responses).

And in addition to asking internal customers to rate the SOAR service standards, the survey asked whether there was an employee the respondent would like to recognize. We received 65 employee recognitions.

These results show a great deal of care for internal customers. We thank our respondents for taking the time to share their feedback. It has been shared with the branches, and the employee recognitions are much appreciated.