SOAR Together Tributes: March 2017
Here are the March winners of our SOAR Together and Seymour Salutes awards.

• Pam Bradley, Infrastructure–Help Desk Specialist
• Ashley Coleman, Staff Auditor
• Bob Effinger, Facilities & Services Manager

Our Rising Star for March is building engineer Jeff Dolezal. Rising Stars have been with North Shore Bank for less than two years.

All of our winners will receive Seymour Salute points today.

You can see our January and February winners here. •••

Northland helps consumers get smart on homebuying

Our Appleton Northland branch held a Get Smart home seminar on March 14, where bank employees and a local real estate agent spoke to consumers about the differences in renting and home ownership. •••

Kudos for April 6
Katie Presser
In response to a survey question (“Is there an employee you’d like to recognize?”), a pair of customers shared this feedback about Katie Presser, now branch manager at Pulaski:

We know that Katie is no longer at our branch, but she is truly the reason that we refinanced at the location and not at the credit union. She made us feel at ease with our home equity line and the renewal of it. She answered all our questions and did several follow-ups with us to make sure every question was answered. What a wonderful, educated, friendly person.

Katie says, “Before I left the Muskego branch, I had helped these customers finish up a 10-year loan conversion to pay off debt, and referred them to investment consultant Ted Green to make sure they were on track for retirement.” When she called the customers to say that their compliment had made her day, the husband replied: “I’m glad we could make your day, because you have made our future. We were two people terrified about the future, and now we’re not, and we’re going to be able to retire in a year and a half.”

Branch administration VP Craig Witz says: “Katie’s actions were the embodiment of what we strive to accomplish with our customers — customers who are confident and knowledgeable about their future financial goals.”

Sharon Phillips
A customer left this message for call center supervisor Barb Finnegan, because he wanted to let her know about the exceptional service he’d received from customer care rep Sharon Phillips when he was having trouble accessing his online banking:

I just spent the last 15 minutes with Sharon. She was fabulous, patient, she dug into my problem, knowledgeable. She is an amazing employee, cool as a cucumber, she was an absolute dream to work with, she is just too good, and an ambassador for North Shore Bank. Never once hurried me up or treated me like an old fool. I can’t thank you enough.

Great work, North Shore Bank! •••

Promotions for March 2017
The following employees were promoted in March:

• Victoria Beadle, Fox Point, promoted from Teller to Universal Banker
• Ashley Coleman, promoted from Branch Operations Support Supervisor to Staff Auditor
• Marie Cruz, National Avenue, promoted from Branch Manager I to Branch Manager II
• Bob Effinger, promoted from Building Engineer to Facilities & Services Manager
• Simone Gainous-Sharpe, promoted from Teller to Customer Assistance Rep
• Jessica Horner, Mequon, promoted from Teller to Universal Banker
• Madeline Krueger, Shorewood, promoted from Assistant Branch Manager–Operations to Assistant Branch Manager–Sales
• Erica Kuik, promoted from Teller to Deposit Operations Rep
• Brent Neumann, promoted from Loan Funding Rep to Sales & Marketing Analyst
• Olivia Vechart, Allouez, promoted from Teller to Universal Banker

Leave a comment to congratulate them!

North Shore Shape Up: Stressed? Try vitamin C
Need a little help managing your stress level? Peel yourself an orange! Cleveland Clinic Wellness says:

When you’re stressed, your adrenal glands pump out the stress hormone cortisol, and when you stay in “red alert” mode over time, the excess cortisol can seriously damage your health. Since vitamin C helps to regulate cortisol, getting extra C may help in times of stress. Taking extra C was shown to reduce cortisol levels in animals, and in a study on women, a slow-release vitamin C supplement reduced physical and mental symptoms of stress.

For the most health benefits, the clinic recommends eating fresh produce rather than taking a supplement — and the fresher, the better. •••

Upcoming Events
The Wisconsin Singer/Songwriter Series presents Joe Crookston tomorrow, Friday, April 7, at the Unitarian Church in Mequon. Pick up advance tickets at North Shore Bank and save $4 on each. More upcoming events here.

Internal Job Postings •••

• Area Branch Manager, Southridge/Forest Home, full time, 40 hours/week. Referral bonus: $750. Internal closing date: April 7.
• Teller, Silver Spring, part time, 20 hours/week. Referral bonus: $300. Internal closing date: April 7.
• Universal Banker, Silver Spring, full time, 40 hours/week. Referral bonus: $400. Internal closing date: April 7.
• Customer Assistance Rep, CSC, full time, 40 hours/week. Referral bonus: $400. Internal closing date: Ongoing.
• Customer Care Rep, CSC, full time, 40 hours/week. Referral bonus: $400. Internal closing date: Ongoing.

For a complete list of internal job postings and to apply for one, go to nsbcareersforyou.silkroad.com and click on “Internal Openings” at the top. To refer an external person to an opening, go to our intranet page. You can earn cash and prizes for a successful referral!