Next customer loyalty survey goes out next week
Our next customer loyalty survey goes out on Tuesday, April 25. We use these surveys to learn how our customers feel about North Shore Bank and our products and services, as well as how willing they are to recommend the bank to their family and friends.
The survey will go out to half of our customer base; the other half will receive it in the fall. VP Craig Witz has more information about what the survey does — take a look here!
Regency’s Singstock leads field for Mortgage Days
North Shore Bank employees and branches won some nice awards for racking up successful mortgage referrals during March’s Mortgage Days.
The top individual performer was Regency personal banker Ashley Singstock, with eight qualified referrals.
Top branches in each district were:
Metro North District: Brookfield Capitol (8 total referrals, 6 qualified)
Metro South District: Southwest (9 total referrals, 7 qualified)
North District: Menasha (7 total referrals, 7 qualified)
South District: Regency (10 total referrals, 8 qualified)
Ashley will receive the grand prize, and the top-performing branches will each receive a prize on their branch card. Congratulations to all of our winners, and thank you to everyone who worked to make Mortgage Days successful! •••
Metro South branches SOAR high on survey
In March, the Metro South District invited our internal customers to rate their satisfaction with the level of service they’ve received from our branches. District manager Lauri Lunde has more information about the locations’ fantastic performance.
Service Anniversaries for April 2017
The following employees celebrate a milestone anniversary with North Shore Bank this month.
20 years
Natalie Canadeo, Deposit Services Manager
15 years
Maria Baumer, Area Branch Manager, Brookfield Capitol
Rebecca Reinhardt, Retirement Program Service Manager
10 years
Ava Howland, Universal Banker, New Berlin
Brian Sargeant, Mortgage Service Specialist
5 years
Orlandrea Lesure, Senior Deposit Operations Specialist
Christine Nielsen, Personal Banker, Union Grove
Leave a comment to congratulate them!
Kudos: Sam Frank at Pulaski
Pulaski universal banker Samantha Frank has been working with a customer who hopes to purchase a home soon, helping the client budget and build credit. The customer recently sent the following email to Sam’s manager, with the subject line “Amazing employee”:
I am pleased to say I am thrilled with how much your employees seem to care. One in particular is a kind woman named Sam. She has gone above and beyond when it comes to getting me help. She calls to check on me — follow up on issues we discussed. She has helped me to understand all the benefits of my account — like taken quite a long time on a call to help me understand. I am VERY impressed. She is outstanding! Please don’t ever let her go. She is currently helping me to improve my credit to hopefully purchase a home next year! I cannot say how happy I am that I get to deal with her on my account.
Sam’s manager, Katie Presser, said: “Sam has had a very positive impact on this customer and is helping her work towards her dream!” District manager Kerri Collins added: “Sam — wow, you have certainly made an impact on this customer. Your willingness to go above and beyond to help her reach her goal to be a homeowner truly supports the mission of the bank. Thank you for your continued dedication in helping our customers.”
Great work, Sam! •••
Layton Park holds baby shower for Velazquez
Kerri, with the gifts, cake, and colleagues.
The Layton Park branch held a baby shower for teller Kerri Velazquez on April 7. There were food, decorations, and gifts. Branch manager Marie Cruz, universal banker Tracee Borne, and teller supervisor Nancy Holzberger helped organize the party. Congratulations, Kerri! •••
North Shore Shape Up: Remember! Sleep!
This will come as no surprise, but research reported by Cleveland Clinic Wellness confirms it: Your brain is better at retaining information when you get enough sleep:
In a recent study, researchers found that at night, the brain shrinks some of the connections between brain cells (called synapses) that have grown during the day. This “selective forgetting” is thought to make room for new information and skills. Other research has shown that memories and learning get consolidated during sleep.
If you’re not getting sufficient Zs, try maintaining a consistent bedtime and wake-up time, get as much sun as you can during the day, put down your screens an hour before hitting the sack, get regular exercise, and cut back on caffeine and alcohol. When those adjustments don’t cut it, talk with your doctor. •••
Upcoming Events
The March for Babies is scheduled for Saturday, April 29, at Veterans Park in Milwaukee. North Shore Bank has a corporate team for the event, which helps raise money to help babies in our community. More upcoming events here.
Internal Job Postings •••
- Teller, Grafton, part time, 25 hours/week. Referral bonus: $300. Internal closing date: April 21.
- Customer Assistance Rep, CSC, full time, 40 hours/week. Referral bonus: $400. Internal closing date: Ongoing.
- Customer Care Rep, CSC, full time, 40 hours/week. Referral bonus: $400. Internal closing date: Ongoing.
For a complete list of internal job postings and to apply for one, go to nsbcareersforyou.silkroad.com and click on “Internal Openings” at the top. To refer an external person to an opening, go to our intranet page. You can earn cash and prizes for a successful referral!