Branch sales manager and VP Craig Witz writes: “When I have a voicemail from a customer that simply says, ‘I need to talk to you about one of your employees,’ I brace myself for a tough conversation. Imagine my surprise when I returned the call — the customer was reaching out because he was overjoyed at the experience he had while opening a new account with Danielle Ritz at Pewaukee.”

The customer told Craig: “This was my first time working with North Shore Bank, and it was a very, very good experience. Danielle made us feel comfortable, took her time with us, and made us feel welcome. What a great asset she is to the bank! I intend to do more business with North Shore Bank in the future.”

Thank you, Danielle, for providing SOAR service that won over this new customer!