By Lauri Lunde, District Manager

In April 2018, our internal customers were invited to take the SOAR Together survey and rate their satisfaction with the level of service they’ve received from the Metro South District branches. The Metro South District received 141 responses to the question “How easy was it to do business with the branch?” The survey ratings were graded on a scale of 1 to 7, with 1 being “Not easy to work with” and 7 being “Very easy to work with.”

I am proud to announce that the Metro South District scored 6.12 overall. The highest scorers in our group were the Muskego branch at 6.6 and the Franklin branch at 6.58.

The survey also asked if the respondent wished to recognize a particular person in the Metro South District, and we received 45 employee recognitions. The branch that led the way with most recognitions was Brookfield Square (15), with Muskego (13) coming in second.

Additionally, we received 98 comments relating to the ease of doing business with the branches. We also received four comments about how the branches could make improvements. These comments are being reviewed and action plans put in place.

These outcomes demonstrate without a doubt the amount of care each location has for its internal customers. Thank you very much for completing the survey; your feedback is greatly appreciated and will be shared with the entire Metro South District.