Mortgage loan originator Eric Van Den Busch recently received a wonderfully flattering email from a customer. “Dear Eric,” the note began:

I wanted to take a moment during this crazy time to stop and express my sincerest thanks and gratitude to you.

Due to my father’s profession, I have grown up around “financial people” and experienced firsthand the good, the bad, the very, very bad, the too good to be true, and the downright strange.

Within the first 10 minutes of meeting with you for our preapproval, I knew in my mind and in my gut that you are one of the good guys.

You were honest, genuine, informative, and sincerely interested in us as people…as a family and in our future.

We are a nonconventional family, and not once did you pry by asking unnecessary questions, like others before you. We felt respected and important even though we are not millionaires.

You made the scariest part of home-buying enjoyable, and we left feeling confident in ourselves and in our future, all thanks to you.

I am sure that all days are not good ones and that singing the praises of your mortgage agent isn’t always the first thing on a buyer’s mind. However, I was raised to show gratitude where it is due, and you, sir, have our most profound gratitude and appreciation for what you have helped us to do — find our home.

I hope you continue to impact people’s lives as you did ours, and may all you do return to you tenfold in the future.

“At North Shore Bank we have a unique opportunity to make a positive impact on our clients’ days, and this is a great example of that,” vice president and consumer lending manager Chris Boland said. “Well done, Eric!”