By Molly Schissler, SVP, Human Resources & Compliance
Seymour Salutes
Here are the August winners of our Seymour Salutes awards:
- Marta Acosta, Senior Residential Loan Specialist
- Razalyn Brock, Teller, Shorewood
- Sara Carter, Customer Assistance Specialist
- Tiffany Dettmann, Teller Supervisor, Southridge
- Linda Heinrich, Reconciliation Specialist
Razalyn received two great comments — here’s one of them: “I am so happy to have had you on my team. You have maintained a pleasant and professional demeanor with customers, and you communicate effectively while keeping the customer’s request confidential and prompt. I had a customer, Paula, confide in me that she doesn’t know what she would do without you and that you have been there for her on more than several occasions. You stayed focused under pressure assisting Greg Kroll with a wire that he needed to close the loan on the home. You got this all accomplished and helped save a customer from having to come back another day. The same day, you stayed late to assist Shannon Weber with three account openings when you were already off for the day. I want to also thank you for assisting me with forms I had to send in to Corporate for an account that would have been closed if you hadn’t helped me, knowing that you were busy yourself. You go out of your way to assist others. I thank you for going above and beyond.”
Sara received five different comments. Here’s just one: “Thank you so much, Sara, for stepping in lately to do so many things for the team. You are covering shifts, assisting in training new employees, and keeping everyone updated with changes or something new. What great team spirit. I truly appreciate everything you do for the team and for me!”
Rising Stars
Our Rising Star for August is customer assistance representative Angela Trantow. Rising Stars have been with North Shore Bank for less than two years.
Angela received this complimentary comment: “I had the opportunity to take a call from a very satisfied customer. She was having difficulties logging in to online banking, and in her words, working with you was an awesome experience — ‘Angela was patient and didn’t give up on me.’ She went on to say she was so happy she called, you made her day. Great job, Angela. As with all the customers you work with, your exceptional service shines!”
Congratulations to our August winners! All of our winners have received Seymour Salutes points. We’re very pleased to recognize the fantastic efforts of our remarkable employees!
Remember: If you know of a colleague who exemplifies our SOAR Together principles, please take time to recognize them with an e-card on our Seymour Salutes (Point Recognition) site. They could then also be selected as a monthly Seymour Salutes winner by the SOAR Together committee. We love reading the great things you are saying about your co-workers; thank you for taking time to recognize them for their achievements.