A customer shared this compliment after working with New Berlin universal banker Ava Howland:

I am amazed at the level of customer service you provide. In the day of giant banks, your bank makes the customer feel important. This is the difference between a giant bank looking only at profits and a bank that will succeed because of top customer service. Thank you to all at the New Berlin branch. Ava has been great!

Branch manager Sara Swosinski shared the comment with district manager Lauri Lunde and Craig Witz, VP, branch sales, saying, “Every time I’ve opened an Allegiance item in the past few months, they are all recognizing Ava as an outstanding employee. I think this comment nicely sums up her commitment to the bank and the service she provides to her clients in New Berlin. I’m so grateful to have her on my team and working for North Shore!”