Dawn shows off the new seating arrangement at her desk at McHenry, from a safe distance.
The COVID-19 pandemic has certainly changed how our branches operate! McHenry teller supervisor Dawn Conley shared photos and information highlighting some of the adjustments made to keep our customers and employees safe.
See the bank’s guidelines on safety policies and procedures during the coronavirus outbreak.
“We have locked our front doors, allowing customers in only if they’ve called ahead or if they make some kind of hand signal indicating they must come in,” she reports. “We either go to the door and speak to them or signal that they should use the drive-up window. It has been working, and no customers have gotten upset over our new routine.”
Assistant branch manager Mandy Crain, also maintaining her social distance.
The branch has also marked the floors with tape six feet from the teller line, the banker desks, and the entry to the safe-deposit box room. Dawn notes they’ve seen higher than usual traffic from customers accessing their safe-deposit boxes. “If someone wants access to their safe-deposit box, we bring their signature entry card to our lobby kiosk so they can sign their card,” she says. “We ask them to wait while we unlock their box with our master key, and then they can proceed to enter the room, unlock and take their box out, and bring it to the viewing room while maintaining our social distancing.”
On the teller line, employees have been using hand sanitizer and Lysol wipes and spray after every transaction, and have also been wiping down buttons in the drive-up lanes and on the ATMs.
Dawn says a number of customers have come in to stock up on cash; the bankers have made sure they realize that cash can carry germs. On the flip side, some business customers — such as restaurants offering takeout and delivery — have made a point of accepting only credit or debit cards (over the phone or online) as payment for the time being. “This is our new normal!” she says. “All we can do is keep our customers informed.”