Brookfield Square teller supervisor Carmen Maurer was the subject of a highly complimentary and grateful message from a customer this week:

My name is Lisa, and I am writing to let you know about the great customer service I received at your bank today. I wanted to come in to pay off the balance of our RV loan but wasn’t sure how to go about it, since I also needed paperwork showing that the lien is cleared (we sold our camper and need this copy by Saturday). I had the pleasure of working with Carmen Maurer. Carmen explained everything to me and walked me through the process step by step. She made sure I had her direct phone number and said she would see what she could do to get the paperwork to me before Saturday. This email doesn’t cover all of the details, but I have to say that I was frustrated with our bank due to trying to get the money withdrawn (lobby not open to the public, not sure if they would give the cash via teller window, waiting an hour and a half to get a call back to find out this information), but by the time I left North Shore, I felt much better. Carmen truly made me feel like I was a valued customer. We will be purchasing another RV in the near future, and I will be asking the dealer to check into taking the loan through North Shore!

“This goes to show, lobbies open and great employees are the keys to a return customer!” area branch manager Maria Baumer said. Nice work, Carmen!