Laurie Kocken retires June 22, after 20 years with the bank.

For Allouez universal banker Laurie Kocken, this month marks both a milestone and the end of the road. She celebrates 20 years with North Shore Bank next week and will begin her retirement the week after.

“Laurie will be missed by both co-workers and the customers who have come to know her like family over the years,” says her boss, AVP area branch manager Mickey Adams, who hired Laurie in 2002. “We have been here for so many of her big life events, weddings, and the births of all of her grandchildren.”

Before coming to North Shore Bank, Laurie had worked for 17 years at the Boston Store in Green Bay, and then got a taste of financial-institution life at Associated Bank. She enjoyed the work, but didn’t feel like Associated was the right place for her.

“After interviewing with Mickey, I knew NSB would be a good fit for me,” she says. She started as a part-time teller, began training new hires, and then became a universal banker. She has happily held that title ever since.

“I wanted to be behind the line and mingle with my everyday customers,” Laurie says. “It was my choice not to advance myself further.”

She is grateful for Mickey’s guidance and teaching, and notes that while it has been challenging at times to work in an industry that has seen so much change over the past two decades, it’s a challenge she was glad to meet.

“I learned to adapt to working with a younger, more tech-savvy, go-getter generation and adjust myself accordingly,” she says. “And hopefully, in the long run, they were also able to learn something from my years of experience.”

Laurie’s last day is June 22. She says she’ll miss her colleagues and customers, and has no specific plans — “except for enjoying my six grandchildren at my leisure.”

“She will be missed, but I know she is looking forward to spending more time with family and enjoying the summer,” Mickey says.”We want to thank her for all she has done to make our branch a success and her willingness to be flexible and to always jump in when needed.”