In July, the Metro South District* invited internal customers to take the internal SOAR Together survey and rate their satisfaction with the level of service they’ve received from our branches. We received 187 responses to the question “How easy was it to do business with the branch?” Respondents could answer with a rating between 1 and 7, where 1 meant “Not easy to work with” and 7 meant “Very easy to work with.”

I am proud to announce the Metro South District scored 6.47 overall. The highest scores in our group were Brookfield Square, with 6.81, and Muskego and Wauwatosa, which each scored 6.67.

The survey also asked if the respondent wanted to recognize a particular person in the Metro North District, and we received 115 employee recognitions. The branch that led the way with most recognitions was Muskego, with 23.

These outcomes demonstrate without a doubt the amount of care each Metro South location has for its internal customers. Thank you to everyone who completed the survey — your feedback is greatly appreciated and will be shared with the entire district. —Lauri Lunde, district manager

*Metro South District branches are: Brookfield Square, El Rey, Forest Home, Franklin, Greendale, Jackson Park, Milwaukee Capitol, Muskego, New Berlin, Southridge, Southwest, Wauwatosa, and West Allis.