Ashwaubenon teller Sam Hall earned serious praise from a customer after helping him get a handle on some new technology:

I am writing a quick note to commend the work of one of your bank’s employees, Sam Hall. On three separate occasions during the past week, Sam has been helpful beyond the call in “clearing the way” to receive and execute a money transfer on Zelle.

Sam Hall

Being a novice in such matters, I leaned heavily on Sam’s expertise in this area. He was always patient and gently instructive when guiding me through the administrative complexity and various security issues involved in this process.

As a retired university professor, I have had innumerable contacts with individuals in Sam’s cohort over the years and feel I can reliably speak to his personal qualities. Simply put, Sam is a highly personable individual that has an easy and confident way with people as well as technical expertise. I learned a lot doing business with him. As a longtime user of North Shore Bank services, I give Sam Hall a grade of A and classify him as a well-trained and highly motivated employee.

“Sam has great follow-through and takes pride in knowing that using Zelle will be convenient for the professor,” area manager Sharon Hack said. “He was determined to get it working.”

“I think I had such success helping him because I kept following up and working until the problem was resolved,” Sam said. “Use your resources, and get help from others — sometimes it is not a problem that you can fix by yourself. But always own the problem and make sure that all of a customer’s problems are resolved. Let them know that we are always here for them.”