District manager Cristen Baumann received this highly complimentary note about area manager Mark Fairfield. It reads:

I recently had two encounters with Mark, the manager at the Brookfield Capitol North Shore Bank.

He assisted me as trustee of my uncle’s accounts at your bank. Mark is a pleasure to work with. He was so prompt, efficient, and communicated back to me quickly.

You are very fortunate to have him as an employee. I appreciate all his help and wanted to acknowledge this.

“It is rare that I receive handwritten notes,” Cristen said. “And she isn’t even a customer — yet.”