North Shore Bank’s first quarter Crime Busters are: 
- Renee Machado – Senior Checking Services Representative
- Kelly Kading – Northland Personal Banker
- Debra Hahm – Southridge Teller
- Bridget Sobocinski – Grafton Branch Manager
- Denise Dionisio – Cash Flow Coordinator
- Vincent Hoch – Debit Card/ATM Processing Specialist
- Nicole Goska – Green Bay East Teller
- Stephanie Ruiz – Muskego Branch Manager
- Brittany Willis – Milwaukee Capitol Area Teller
- Mike Williams – Milwaukee Capitol Branch Manager
- Danielle Hansen – Kenosha Main Area Manager
- DJ Hostettler – Senior Contact Center Specialist
- Aubrey Abrahamson – Allouez Assistant Branch Manager
- Mariah Hintz – Green Bay East Assistant Branch Manager
- Ryan Alfaro – Travelling Teller
- Marta Micinski Dolan – Kenosha Main Assistant Branch Manager
- JP Kolb – Wauwatosa Teller
- Jeni Mooney – Senior Debit Card/ATM Processing Specialist
Beware of common scams that can occur through pop-ups
Most of us can agree that pop ups are a nuisance! In the pop-up that appears on your screen after visiting a webpage or restarting your computer, there is often a phone number listed you can call. Even if you don’t call, if you click on anything within the pop-up, you might receive a call from the company’s “tech support.”
Once the fraudster has you on the phone they will try and talk you into giving remote access through apps like Any Desk. Once they have access to the PC, they instruct the victim to log into their online banking. The victim is then told there is an issue with their account, and instructed to get their bank on the phone to assist. The fraudster then poses as North Shore Bank and tells the victim they need to send money (either by withdrawing cash to deposit into a Bitcoin ATM or to wire the money for “safe keeping.”) In return, their PC will be fixed, and the money will be sent back to their account.
The victim is coached by the fraudster on what to tell their bank if they are questioned. The fraudster may also attempt to send money using Zelle or Transfer Now through online banking. They may either convince the customer to willingly send the funds or they initiate it without the customer’s knowledge.
Security Says:
What can we do to prevent our customers from taking a financial loss? Know your customer!
Does this customer come to your branch? Fraudsters will typically steer their victim away from branches that know their customers and their transacting behavior.
Does this transaction fall in line with their normal transactions? Look at their history and average balance. Does it make sense for them to wire out most of their money to someone in another state or another country?
Do they know this person and why are they sending them money? Short, vague answers are always an indicator that something might be going on. Remember, fraudsters give their victims (who they do not know) a story to tell the bank. Does that story make sense?
Need more info? Check out these helpful links:
FBI warns of rise in costly technical support scams – Good Morning America