Ashley Peck on graduation day

Ashley Peck achieved a milestone goal recently, earning her associate’s degree in cybersecurity. As a Contact Center specialist, she said her work with employees on North Shore Bank’s security team and debit card/ATM team inspired her to fulfill her dream of receiving this degree — and she’s not done yet! She’s working toward her bachelor’s now.

Ashley’s been in banking for 13 years (with North Shore Bank since 2017), seeing the business become increasingly digital. Unfortunately, fraud has been on the rise at the same time. She and her coworkers in the Contact Center work closely with the security team and the debit card/ATM team to help customers targeted by scammers.

“Both departments, as well as here in the Contact Center, have an amazing group of people who are trying to stay ahead of the fraud trends,” she said, noting that debit card fraud, computer hacks, Zelle fraud, people impersonating customers, and phone number spoofing are among the most common things seen in the Contact Center.

The associate’s program taught her both the technical and psychological sides of cybersecurity, helping her to anticipate when, where, and how an attack might happen and how to prevent it. Her goal is to help North Shore Bank customers become as savvy as possible in avoiding scams and fraud.

Ashley likes technology and is passionate about helping people prevent and recover from cybercrime and hacking. She’s excited to keep learning about this field as she continues her education through an online program with Southern New Hampshire University. Ashley is on track to earn her bachelor’s in May 2025.

Outside of pursuing her educational goals, Ashley lives in Milwaukee and loves spending time with her family — her husband and two sons, Ayden and Ezio — and walking the family’s two dogs. She also participates in Cyber Skyline, where high school and college students compete in cybersecurity-related tasks.

Congratulations on your achievement, Ashley!