The drive-up video-teller station at the new Mequon branch features a bright LED surround and updated branding.

This summer, North Shore Bank continued its dedication to customer convenience by adding five more video-teller locations. The bank now has 62 video teller machines across 34 locations from McHenry to Sister Bay. Over the summer, video tellers were added at three branches in Allouez, McHenry and Southwest, as well as drive-up video tellers at the new Oak Creek and Mequon branches. 

The new, attractive video teller machines feature an updated branding package and a refreshed look to the screens. 

The addition of video tellers allows us to offer our customers extended banking hours seven days a week. Customers can reach a teller by simply touching a screen. Video tellers are available Monday through Friday from 8 a.m. to 7 p.m., Saturdays from 8 a.m. to 5 p.m., and Sundays from 10 a.m. to 4 p.m. Video tellers help customers with deposits and withdrawals, cashing checks, transferring money, checking account balances and making loan payments (Monday through Saturday only). 

Video Teller Manager Rodney Whiteside said North Shore Bank employs 12 video tellers, including himself, each with several years of banking experience. He said that most of the bank’s video tellers have worked at North Shore Bank branches since the company tries to hire from within first. 

Rodney said that customers experiencing video tellers for the first time might be unsure about the new technology, but once they adjust, they appreciate the extended service hours. The Video Teller team works hard to ensure customers are comfortable with the new offering.

“My team tries to physically visit a new install during the first couple of weeks for a smooth transition for customers and to show them we are real people,” he said.