We love it when customers say nice things about the excellent service our staff members provide. And we’re just as thrilled when a co-worker takes time to let everyone know that someone inside the bank gave them a helping hand or made their job easier or their day brighter.

We’d like to hear more from you about the small — and large — acts of kindness that happen all the time at North Shore Bank and Illinois State Bank. Please take a minute to send them to Lynn Jack (ljack@northshorebank.com) or directly to Shorelines at shorelines@northshorebank.com.

KUDOS FROM CUSTOMERS
Marsha Nowak, Research Maintenance & Special Payments Representative
“I cannot say enough good things about Marsha and her outstanding customer service. She was very compassionate and empathetic during a stressful financial time for us. Marsha is one of the best customer service people at North Shore Bank.”

 Suzie Prittie, Research Maintenance & Special Payments Representative


“Suzie’s assistance throughout has been of the highest order. She was kind and considerate as she resolved a difficult financial issue for me.”

KUDOS FROM CO-WORKERS
Kristin Hoch, Imaging Team Leader, Research & Special Payments
“I commend Kristin for taking the time to let our branch staff know that submitting two copies of the settlement report is not necessary with cash advances. It might seem like a small thing, but it eliminates a step and saves us time. Kristin is obviously thinking ‘whole team’ player thoughts.” — Carol Herrmann, Milwaukee Capitol