North Shore Bank remains easy to do business with, according to the results of our latest Customer Loyalty Survey, released in November. That translates into customers referring their family and friends to us.

“Like everyone today, our customers are busy — they’re interested in business relationships that value their time. So when we provide services that make it fast and easy for them to do their banking, they appreciate that. And then they tell other people, who come to us for the same convenience,” said Craig Witz, VP, branch sales.

Customers find us easy to do business with for a number of reasons, including:

• Retail bankers greeting them by name, knowing their needs, and proactively offering solutions
• The ability to get answers and resolve issues quickly over the phone or in person
• Fast service inside branches, in the drive-up lane, and at ATMs
• Online and mobile banking, plus bill pay

Many survey responses specifically mentioned our quick, personalized service as a reason for banking with us. Customers especially like being known by their first names and greeted by familiar faces at our branches. This also drives trust in North Shore Bank and the financial safety and security we deliver.

Because customers are accustomed to high-quality service from North Shore Bank, it is imperative that we do everything possible to continue to meet and exceed their expectations. Each of us needs to be knowledgeable about our customers, their needs, and the products and services we can offer to address those needs. We also have to be conscious of their trust in us and continue to earn it with every interaction.

“Our strong reputation and high levels of customer loyalty are a huge asset, and translate into high levels of customer retention and referrals that drive more business,” Craig said. “So it’s essential that we strive to maintain and constantly improve on the service we deliver. Thank you to all of our employees for making it easy to do business with North Shore Bank!”