Our New Berlin branch team won a national award for their customer service. North Shore Bank’s partner Reputation, a company that monitors and consolidates online feedback, annually awards top performing locations across all industries for achieving the highest level of recognition with their “800 Award.”

The 800 Award is one of the highest achievements a business can earn. Winners on the 2024 list have proven that they put customer experience at the very core of their strategy and are driven by the voice of the customer to succeed. Winners of the 800 Award earned a Reputation Score of 800 or greater. The 800 Award Winners set the gold standard for what it means to be truly customer-centric.

Our New Berlin branch earned this distinction – the first North Shore Bank location to be honored by Reputation. Sue Doyle, Cristen Baumann, and Craig Witz surprised the team to deliver their award in person (pictured below).

Congratulations to Sara Swosinski, Kevin Esser, Ana Howland, Sophia Alonso, and Chris Moyses!