Alex Ackeret, personal banker at the Sussex branch, recently received a thank-you note from a grateful new customer. A woman from Arkansas was planning her move to Sussex and wanted to learn about North Shore Bank. Alex took the call, and the initiative, to explain why we are a high-touch, community-involved bank, and she came into the office to establish a relationship with him, Branch Manager Shannon Quinn shared.

Later in the month, the bank received two postcards in the mail — one addressed to Alex, one addressed to Shannon. The woman was extremely happy with Alex’s professionalism and jovial attitude during her initial introduction to North Shore Bank, calling out his “excellent and efficient assistance.”

Great job, Alex!

The Germantown branch got a shout-out in this comment card, which says: “Always helpful, friendly, and courteous staff at Germantown North Shore.”

A customer is grateful for the Union Grove team: “Wonderful tellers at (the) Union Grove office and staff.”

Congratulations, Germantown and Union Grove teams!