CRIMEBUSTERS
Bank employees visit Muskego PD to learn, build relationships
A team from North Shore Bank visited the Muskego Police Department on April 24 to learn more about a day in the life of a police officer.
The bank’s visitors included Stephanie Ruiz, Community Engagement Manager and Muskego Branch Manager; Sara Speich, Personal Banker; Melissa Grode, Lead Teller; Emily Glapinski, Loss Prevention Investigator; and Nikki Shelton-Moss, Loss Prevention Manager.
The bank team toured the Police Department and interacted with officers, helping to further build and strengthen their relationship with this vital community resource.
Nikki said the North Shore Bank team always welcomes the opportunity to connect with local law enforcement and was grateful to spend the day at the Muskego Police Department. “It was an awesome opportunity to meet with the community liaison officer,” she said. “The department was so welcoming and we really learned a lot about protocol for robberies and how to effectively report events for area offices.”
Although the day was focused on learning, they couldn’t resist having a little fun, too. Poor Nikki got a taste of what happens to bad fraudsters who get caught by North Shore Bank CrimeBusters!
Loss Prevention Manager Nikki Shelton-Moss demonstrates what happens to fraudsters who get caught by sharp North Shore Bank CrimeBusters!
March CrimeBusters
Our CrimeBusters for March 2024 are: Senior Checking Services Representative Renee Machado, Sussex Branch Manager Shannon Quinn, Oak Creek Branch Manager Heather Somers, Area Manager Shannon Weber, and Northland Assistant Branch Manager Tisha Kenfield.
Great job to all!
BRANCH NEWS
Mortgage Servicing team thinks spring with LEGO creation
LEGO creation from the Mortgage Servicing team
The Mortgage Servicing team at the corporate headquarters created a LEGO flower inspired by the beautiful colors of spring. The creation was part of the DOs and DON’Ts of Customer Communication series, Huddle 2, which focused on listening skills. 01237
Does your team have pictures to share of your LEGO creations? If so, please email them to shorelines@northshorebank.com to be included in a future issue!
SERVICE ANNIVERSARIES
Service anniversaries for May 2024
The following employees celebrate a milestone anniversary with North Shore Bank this month. Congratulations to all!
25 years
Lisa Starbuck, Senior Consumer Credit Adjustor
15 years
Mari Schill, Mortgage Servicing Specialist
10 years
Jackie Miller, Lead Teller
Amy Ruffalo, Training Specialist
5 years
Jenny Isenhower, Teller
Candice Sibila, Consumer Collections Team Leader
CUSTOMER FEEDBACK
Customers praise bank employees for excellent service
Customer comment cards this week called out North Shore Bank employees for providing excellent service.
The comment cards below say: “You were amazing! Will use North Shore again” and “Every one of your employees are great.”
The first comment card below calls out great service from Area Manager Mickey Adams, and the second says: “Very good, answered questions, good service, knowledgeable.”
Congratulations to all for once again impressing our customers with great service!
PHOTO OF THE WEEK
Bank employees celebrate winning Top Workplaces at awards breakfast
North Shore Bank employees attended the Top Workplaces awards breakfast April 29 to accept the honor for the 12th time. Congrats to all!
(L to R) Branch Manager Mike Williams, Branch Manager Shannon Quinn, Chief HR Officer Molly Schissler, VP Craig Witz, Payroll & Benefits Manager Cindy Lohrey, VP Nicole Daniels, HR Specialist Morgan Stark, and Debit Card-Banking Operations Manager Laura Kramer
FINANCIAL LITERACY & EDUCATION
Quarterly Market Insights | Q1 2024
Check out this video shared by Erika Milosevich of North Shore Investment Services for Q1 2024 market insights.
Customer Loyalty Tip of the Week
Take time to acknowledge each customer before you begin your service task. “Hello, Mrs. Newland. I’d be happy to help you with that today.”
COMMUNITY CALENDAR OF EVENTS
Discover events and activities in and around your community
- North Shore Bank’s ‘Coins for Kids’ Free Coin Counting for Children’s Wisconsin| Monday, April 15 to Wednesday, May 15| All North Shore Bank branches in southeastern Wisconsin
- Milwaukee Business Journal Power Breakfast presented by North Shore Bank | Wednesday, May 8 (7:30 a.m.) | The Pfister Hotel | 424 E. Wisconsin Ave. | Milwaukee, WI
- New Berlin Hanging Basket Sale for Junior Woman’s Club | Thursday, May 9 to Saturday, May 11 | North Shore Bank | 15505 W. National Ave. | New Berlin
Shorelines wants to share news about YOU!
Just a reminder that we’re always looking for fun and exciting things to share in Shorelines. Whether it’s a special event at your branch or a shout-out to one of your coworkers, a great trip you went on with family or friends, information about a half-marathon you’re running, or even just a fantastic photo you took over the weekend, we’d love to share it! Please email shorelines@northshorebank.com to have your news included in a future issue.