BANK ON KINDNESS
Bank employees deliver kindest surprise – free gas!
The Kindness Crew Mob at the Speedway in Oak Creek
Mike Williams, Community Engagement Manager and Milwaukee Capitol Branch Manager, pumps gas at the giveaway event.
The Kindness Crew Mob struck again on May 23, surprising unsuspecting drivers with free gas and cookies at Speedway, 8667 S. Howell Ave., in Oak Creek.
Employees pumped gas, handed out the treats and BE KIND stickers and window clings, and shared smiles for an hour ahead of the Memorial Day weekend holiday. More than 100 drivers got free gas during the event. What a great way to kick off the long weekend!
The surprise event is part of North Shore Bank’s Bank on Kindness® initiative, where the bank encourages the spread of kindness through events, activations, and installations in our community.
CBS58 came out to cover the event. See the news video here!
A big thank you to all the employees who helped out! Your energy and enthusiasm for this event made it so special!
Branch Operations Support Manager Beth Wianecki delivers cookies to customers at Speedway.
A happy customer shows off his stickers before driving off with a full tank.
GOOD WORK, NORTH SHORE!
‘Coins for Kids’ fundraiser raises more than $5,800!
North Shore Bank volunteers, including Talent Acquisition Manager Janet Rosenthal; VP, Marketing Kate Johnson; VP, Investment Sales Manager Erika Milosevich; and Mortgage Loan Originator Robin Tegel helped at the Miracle Marathon.
Huge thanks to everyone who contributed to our 2024 “Coins for Kids” fundraiser! Together, we raised over $5,800 to support Children’s Wisconsin during the 26th annual 96.5 WKLH Miracle Marathon. We appreciate all of you who visited our branches to donate coins and those who helped run the successful campaign.
A special shout-out to our bank employees who volunteered to work the phone bank during the Miracle Marathon to benefit Children’s Wisconsin. Thank you!
BRANCH NEWS
Branch awards scholarship to civic-minded high schooler
Grafton Branch Manager Bridget Sobocinski presents the scholarship to Trevor Nauta.
Grafton Branch Manager Bridget Sobocinski presented a scholarship to a high-achieving student at the recent Grafton High School Scholarship Presentation Ceremony.
The scholarship is awarded based on academic achievement, community service, participation in school and community activities, and the student’s intent to pursue a career in Business or Finance. North Shore Bank has been presenting our annual scholarship for 15 years.
Our candidate this year, Trevor Nauta, has been active in his church youth group and held many leadership roles in school and community organizations, including being elected Senior Class President and President of the Leo Club, where he has led service activities and organized volunteer events. He was a member of the National Honors Society, has more than 165 hours of community service, was team captain in Cross Country and varsity Track and Field, participated in band, served as a student mentor to incoming underclassmen, and maintained seven semesters of a 4.0 GPA.
Trevor plans to enter a four-year college to pursue degrees in finance and political science. He hopes to be an elected official in Grafton after he graduates college. He believes in giving back to the community and wants to serve a growing constituency where their voices and opinions are at the forefront of issues. 02159
Congratulations to Trevor on this achievement!
AROUND THE BANK
AI tools will be blocked to protect bank data, customer trust
By Dean Trout, SVP, Chief Information Officer
At North Shore Bank, we believe in the transformative power of AI and that it can only reach its full potential when paired with human critical thinking. We have been leaders in banking for 101 years as trusted advisors who apply thoughtful, high-touch service and the power of proven technologies to expand customer relationships while fostering the trust of our customers, employees, and communities.
AI technology has existed for 50 years, and North Shore Bank has utilized machine learning for several decades. Now, a new “generative AI” is available as a developing technology that expands the query capability of disparate types of data with the use of Large Language Models (LLMs) that can produce results into previously unavailable new mediums (voice, art, music, programming code, etc.) Exciting for the future of workflow enhancements, yet scary in the wrong hands, as AI captures our voices and data, steals programming code, and looks for security flaws much quicker than ever before, which expands system access and fraud capabilities to opportunistic bad actors.
We are steadfast in our commitment to act in a way that honors customer trust, serves the public interest and demonstrates our commitment to professional excellence. Therefore we have put into the Employee Acceptable Use policy an AI security statement. Essentially, we are systematically blocking access to all AI tools. Anyone who needs access must formally submit a request through their senior manager. Please understand that we must never place our bank data in the public domain where it can be used against us.
Furthermore, we have established a formal active AI project. We are identifying current and future opportunities where AI can enhance the bank’s efficiency and customer interactions. However, before implementing any AI solution, we will ensure that the query tools are well-tested, a comprehensive risk analysis has been conducted, our data is securely protected, and the results are thoroughly validated for accuracy.
Please let me know if you have any questions.
NEW HIRES
April 2024 new hires
Here are the new hires for April 2024. Welcome, all!
Katelyn Durski joined us as a Lead Teller at the Shorewood Branch.
Jack Taddy joined us as a Personal Banker at the Brookfield Capitol Branch.
Joshua Wallschlaeger joined us as an Associate Banker at the Howard Suamico Branch.
Dean Zanskas joined us as a VP, Commercial Credit Manager in the Underwriting-Commercial Department.
Customer Loyalty Tip of the Week
Customers can hear a smile on the telephone. Keep a mirror in front of your desk and be sure you are smiling before you pick up the phone to take or place a call.
COMMUNITY CALENDAR OF EVENTS
Discover events and activities in and around your community
- Music at the Pavilion in Germantown| Thursday, June 6 to Thursday, August 15| Gehl’s Performing Arts Pavilion, Firemen’s Park, Germantown, WI
- Pewaukee Kiwanis 2024 Beach Party Presented by North Shore Bank | Friday, June 21 and Saturday, June 22 | Pewaukee Lakefront Park
- Family Fun Carnival in Germantown | Thursday, July 25 (5 PM) | Firemen’s Park | W162 N11870 Park Avenue | Germantown, WI