The team included (L to R) Mickey Adams, Kerri Collins (also celebrating a birthday!), Lacee Kalepp, Will Cole, Katie Longsine, Sharon Hack, and Becky Kolstad. Ryan Melcarek is in the front.

The North managers met offsite with Training Specialist Ryan Melcarek on June 25. Ryan’s topic was Supporting SOAR Conversations at the teller line.

The training reviewed what is covered in ERC training and provided great insight into how we can support our front line in having needs-based conversations with our customers. Everyone had a fun and productive day.

In addition to the training, Kerri also had a birthday, and the North managers made it special with a crown, sash, gifts, and a homemade cheesecake by Sharon Hack’s husband. Yum!