COMMUNITY-MINDED
Mother-daughter team leads fun day of activities for kids
Natalie Cedeno plays a game with visitors to the booth.
Union Grove Branch Manager Jolene Cedeno and her daughter, Natalie, had a good time interacting with kids at Children’s Day at the Racine County Fair on July 25. The kids had fun playing the piggy bean-bag toss game, and they also got to make a farm animal craft. Of course, the area also featured many prizes for the kids to enjoy.
Union Grove Branch Manager Jolene Cedeno interacts with a little visitor.
It was a great day to get out into the community and have some summer fun!
Kids were treated to crafts and games at the booth.
BABIES
Congratulations to Stephanie Ruiz!
Liliana Grace Ruiz
Stephanie Ruiz and her husband, Rafael, welcomed their baby girl, Liliana Grace Ruiz, last week.
Stephanie is the bank’s community engagement manager for the Muskego area. Mom, baby, and Dad are all doing well and settling in at home.
Congratulations, Stephanie! She is simply adorable.
COMMUNITY-MINDED
Don’t miss it! Germantown music series has two more shows in the summer sunshine
The North Shore Bank team having fun with Seymour at the concert series: Nic Rodiez, teller supervisor; Cristen Baumann, West district manager; Joseph as Seymour (Arlyn’s son); Erica Hughes, Germantown area manager; and Arlyn Collett, teller.
Seymour joins in on a game of bags.
If you haven’t made it to Music at the Pavilion in Germantown yet, you still have two more chances! Shows are from 6 to 10 p.m. at Gehl’s Performing Arts Pavilion at Fireman’s Park, W162 N11870 Park Ave. in Germantown.
Here are the remaining acts:
- Tonight (Thursday, Aug. 1): Bootjack Road with Ira DeBoer opening
- Thursday, Aug. 15: 33RPM with The Robert Austin Project opening
The bank team has been having a great time engaging with the community throughout the summer. Even Seymour is getting into the act, playing games and posing for the camera with the kids. 02994
Don’t miss out on the fun!
Seymour gets a big hug from a little one.
CUSTOMER FEEDBACK
Customers thank bank employees for outstanding service
We have so many great comment cards this week! Our employees ensure that our customers are the top priority, and it shows in these cards. Congratulations to all, and keep up the excellent work!
The top card calls out Kelly Berglund, personal banker in Oak Creek, for going “out of her way to help!” The second card simply states: “Great doing business with your bank!”
A customer calls the service at the Milwaukee Southwest branch “awesome!” The customer also mentions that they wish North Shore Bank had a branch near Adams, WI. The second card calls out Brookfield Square Branch Manager Mariella Zarb as “very courteous and responsive.”
Mary Rose, mortgage loan originator, and JP Kolb, accounting specialist, got a shout-out for being “great” on this card.
This card says we “would never go elsewhere.”
FINANCIAL LITERACY & EDUCATION
Learn about long-term care insurance through Elevate course, free to employees
Although we hope we’ll never need it, long-term care insurance may be necessary for some of us. Long-term care insurance is a type of insurance that helps pay for services and support that may be needed over a period of time due to a disability or chronic illness.
Services that can be covered with this type of insurance include:
- Daily living assistance, such as bathing and dressing
- Nursing care
- Therapy
- Adult daycare
- Home and community-based services
If you have questions, Elevate is here to help. Elevate is a financial wellness program that provides interactive, practical, unbiased online instruction in personal finance and investing. And the best part? It’s FREE for all North Shore Bank employees, ensuring that everyone has access to the tools and resources they need for financial security.
The course on long-term care insurance explains how it works and provides information about premiums, benefits, policy options, and more. Learn all about long-term care insurance and other financial topics by logging in to Elevate today!
Customer Loyalty Tip of the Week
When customers see that you are willing to admit a mistake, they are more likely to accept responsibility for their actions.
COMMUNITY CALENDAR OF EVENTS
Discover events and activities in and around your community
- Music at the Pavilion in Germantown | Thursday, August 1 to Thursday, August 15| Gehl’s Performing Arts Pavilion, Firemen’s Park, Germantown, WI
- St. Francis National Night Out | Wednesday, August 7 (6 PM) | Milton Vretenar Memorial Park | 4230 S. Kirkwood Ave. | St. Francis, WI