Our Kenosha South branch opened on Dec. 6 inside its new location in Festival Foods. The branch is open every day, a total of 70 hours a week. It is the first bank branch in Wisconsin to use NCR’s interactive video technology to assist customers with teller transactions.

Our bankers greet customers at the branch entrance and guide them to the NCR unit, where remote tellers in Brookfield help them with transactions. Customers say they’ve found the technology easy to use and the video tellers friendly and helpful. Several have returned to the branch and accessed the video tellers without assistance. Others have told their parents or children to stop by and check out the service.

The efficiency created by centralizing tellers enabled us to build a branch without a teller line and transform the location into a more effective service and sales environment. It allowed us to offer access to teller services during nontraditional hours and build a new office with a smaller footprint. The Kenosha South branch uses media to attract shoppers’ and customers’ attention and offers a self-service touch-screen monitor to print brochures. The office also has an ATM and a 24-hour self-service coin redemption machine.

The branch is managed by Kenosha North Branch Manager Julie Goebel and staffed by Assistant Branch Manager Stephanie Bruneo, Personal Banker Matt Rommelfanger and Universal Banker Sarah Warren. The video teller area is managed by Brookfield Square Branch Manager Margie Brusa and staffed by Supervisor Carianne Weaver and Video Tellers Carlos Carillos, Merry Justin and Sara Carter. Both teams have done a fantastic job introducing this new concept to customers. Thanks to the support of Information Support, Marketing and VP Darrel Eisenhardt and Branch Operations Support Specialists Lori Rouse and Ashley Coleman, implementation was smooth. The interactive teller project moved from “train and test” mode to “deploy and go live” mode in two weeks.